Privacy Policy

Hidden Gem Puppies LLC
Effective Date: October 11, 2026

At Hidden Gem Puppies, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and handle information when you visit our website, contact us, or inquire about our Maltipoo puppies.

1. Information We Collect

When you contact us, join our puppy waitlist, or submit a form on our website, we may collect:

Your name
Email address
Phone number
Puppy preferences and anticipated adoption timeline
Questions, messages, and other information you voluntarily provide

Our website may also automatically collect technical information, such as your IP address, browser and device information, pages visited, and website interactions.

2. How We Use Your Information

We use the information you provide to:

Respond to questions and puppy inquiries
Communicate about available puppies and upcoming litters
Manage our puppy waitlist
Coordinate puppy visits, reservations, and pickups
Provide customer service and adoption-related follow-up
Maintain and improve our website
Understand website traffic and performance
Maintain necessary business records

We do not use your contact information to send unrelated promotional emails or marketing text messages.

If you join our waitlist, we may contact you about puppy availability relevant to your inquiry. You can ask to be removed from the waitlist at any time.

3. Cookies and Website Analytics

Our website is hosted on Wix and uses Google Analytics to help us understand how visitors find and interact with our website.

These services may use cookies and similar technologies to collect information about website traffic, visitor interactions, browser types, devices, and general geographic locations.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. How We Share Information

We use trusted service providers, including Wix and Google Analytics, to operate, maintain, and evaluate our website.

These providers may process certain information as necessary to deliver their services, subject to their respective privacy policies and applicable agreements.

We do not sell customer personal information or share customer contact details with unrelated third parties for their independent marketing purposes.

We may disclose information when required by law or when reasonably necessary to protect our business, customers, or legal rights.

5. Puppy Reservations and Payments

Our website provides information about available puppies and allows visitors to contact us regarding reservations and adoption.

We do not collect or process puppy deposits or payments through our website.

Any reservation or payment arrangements are handled directly with Hidden Gem Puppies outside the website.

6. Data Security and Retention

We take reasonable measures to protect personal information against unauthorized access, misuse, and disclosure.

However, no internet transmission or electronic storage method is completely secure.

We retain personal information only as long as reasonably necessary to respond to inquiries, manage puppy reservations and waitlist requests, maintain business records, and meet applicable legal obligations.

7. Your Privacy Choices

You may contact us to:

Request access to personal information we maintain about you
Request corrections to inaccurate information
Request deletion of your information, subject to applicable legal or recordkeeping requirements
Request removal from our puppy waitlist
Ask questions about how your information is handled

We will review and respond to requests in accordance with applicable law.

8. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of third-party websites and encourage visitors to review their privacy policies independently.

9. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through our website, please contact us so we can review and address the situation.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, business practices, or applicable legal requirements.

Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Hidden Gem Puppies
Herndon, Pennsylvania 17830
Email: jake@hiddengempuppies.com
Phone: 717-945-2779
Website: https://www.hiddengempuppies.com